Candle + Incense Care

Get the most out of your burn

A little care goes a long way. Whether you're lighting a candle or burning incense, these simple tips will extend the life of your product, keep your space cleaner, and enhance the scent experience from first light to final glow.

Burn with care

Burning tips for a better experience

01. Before You Burn

Start clean, trim often

For candles, trim the wick to ¼″ before each use to reduce smoke, promote an even melt, and extend the life of your candle.

For incense, use a heat-safe holder on a stable surface. Light the tip, let it catch, then gently blow out the flame to begin the smolder.

02. While Burning

Set the mood, safely

For candles, burn until the wax reaches the edges to avoid tunneling. Always keep away from drafts and never leave a candle unattended.

For incense, burn in a calm, ventilated space for the cleanest experience. Let the smoke rise freely and enjoy its subtle presence.

03. After Use

Wind down with care

For candles, let the wax cool before handling. Stop use when ½″ of wax remains. Clean jars can be returned through our recycling program.

For incense, wait for the ash to cool before discarding. Store unused incense in a dry, dark spot to preserve the fragrance.

Sustainability Practices

When the Burn is over.

When your candle has about ½" of wax left, it's time to say goodbye — but not to the jar.

Let the wax cool completely, then remove any leftovers and give the jar a gentle rinse with warm, soapy water.

Once it's clean, you’ve got options:

Reuse it at home as a holder for pens, matches, florals, or small essentials.
Return it to our Vancouver studio through our Recycling Program and receive 15% off your next purchase.
Treat yourself to a new scent — you’ve earned it

Shop Candles Return your jar

Care FAQ

Frequently asked questions

We accept exchanges if the product is in like-new condition. Buyer must cover applicable shipping costs. We do not accept returns.

We use 100% soy wax, cotton wicks, essential oils, and phthalate-free fine fragrances. Our incense is made with natural compressed wood and our home mists are made with witch hazel and distilled water.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, but orders typically ship within 2–4 business days from our Vancouver studio.

All our candles, incense, and home mists are made in Vancouver, B.C., using ingredients and supplies we source both locally and globally.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. All orders over $150 ship for free.

Still have questions? Contact us